Booking Betsie Jane River Cruises

We only offer bookings for exclusive hire of Betsie Jane online. Please check both the date and time listed before booking your cruise. Please note that the times of Betsie Jane cruises are different every day due to tidal flows. Online availability is displayed directly from our reservations system and we endeavour to ensure it is up to date and accurate at all times. In the unlikely event we are unable to fulfil your booking we will contact you as soon as possible. 

Your booking entitles you and your group to exclusive use of Betsie Jane for the time listed, together with her professional Skipper and Mate. Also included in the price is prosecco (subject to a sensible drinking policy), soft drinks and an Afternoon Tea. The maximum number of participants in your group must not exceed eight and all participants must be aged 8 or over.  In the event we are unable to run your trip on its booked date due to rain or strong winds we will offer you a range of alternative dates to rebook your trip onto.  If your trip is rescheduled more than twice you will be entitled to a refund.

Order processing

Payment for all orders can be made using a credit or debit card. We are able to accept the following card types: Visa (Credit and Debit), MasterCard and American Express. 

Privacy

The Mermaids Group Ltd trading as Mermaids Coffee Shop is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others. We conform to the requirements of the Data Protection Act, 1998.

Spam (unwanted emails)

During the product ordering process you will have the option to opt into our email mailing list. If you choose to join the mailing list, we will only send you emails with special offers and relevant marketing information regarding our own products. Your email address will not be given to any third parties, or be abused by us sending you hundreds of unwanted emails.

Cancellation

For Betsie Jane River Cruises you may cancel within 14 days of booking, provided your booked trip is more than 14 days away at the time of cancellation. Cancellations should be made via email by replying to your original order if possible. Cancellation and amendments cannot be made via social media messaging services.  After this time you may change the date of your booking, providing that your booked trip is more than 14 days away at the time of contacting us.

Problems with order

If you experience any problems using our online shop, please email hello@mermaids.coffee. After you have confirmed and paid for your order, you will be sent a confirmation email from us with a copy of your order and delivery address.

Are my credit card details and personal information secure?

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. When our order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just ‘surfing’. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). If you have any requests concerning your personal information or any queries with regard to these practices please email hello@mermaids.coffee

Cookies

A cookie is a piece of data stored on the user’s hard drive containing information about the browsing session. Usage of a cookie is in no way linked to any personally identifiable information while on our site. The cookie simply terminates after a period of time. For instance, by setting a cookie on our site, the user would not have to re-enter any shopping cart information, thereby saving time. If a user rejects the cookie, they may still use our site although shopping cart functionality will be unavailable. If you choose not to use cookies and still would like to purchase a product, we would recommend you contact the office and place a telephone order – please call 01489 287350

Complaints

If you have any complaints about using our online shop, please email hello@mermaids.coffee. All complaints will be responded to within 24 hours of contact. Please ensure you give a phone number in all correspondence so we can contact you to resolve the problem as soon as possible.

Contacting us

Please email hello@mermaids.coffee if you wish to contact someone regarding any stage of buying from us.

Under 16’s

Any person ordering on this website must be over 16, or have express permission from a parent or guardian.

All contract terms do not affect the your statutory rights.